FAQs

ORDERING

What payment methods does RACING HEROES accept?

We accept Visa, MasterCard and American Express cards. All our orders are handled by Stripe.

At Racing Heroes, your personal online security is important to us. Your order will be processed via a secure server and the personal information you submit to us will be completely protected.

Can I cancel or modify my order or address?

If you have any modification requests or need to cancel, please contact us as soon as possible after placing your order. We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.

How do I make a purchase?

If you know what you are looking for, use the “Shop” link. You can also shop by searching for a specific car by clicking on the “Search” icon on the upper right corner.

You may select your desired product and select the “Add to Cart” button.

Review the items in your shopping cart by selecting the “Cart” icon link at the top of the page. You can use the “X” icon on the left of a product in the cart to remove the item from your shopping cart.

Click on “Proceed to Checkout” or “Check out with Paypal” to complete your order.

Where is my order?

Once your order has been dispatched, you will receive an email containing a tracking number.Please allow up to 10 business days for delivery within the US. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Please note that we do not process or ship orders on Saturdays, Sunday or on US bank holidays. Orders placed on these days will be processed the following business day. Racing Heroes is not responsible for any delays caused by the shipping carrier.

Do I need an account to place an order?

You don’t need an account to complete a purchase. However, if you register with us you will be able to enjoy the following benefits through your Racing Heroes account:
-Save your address and card details for faster shopping
-View your order history

SHIPPING

What shipping methods are available?

We offer complimentary ground shipping via USPS and FedEx on orders going anywhere in the US. Please allow up to 10 business days for arrival. Orders shipped to any destination other than the US may take longer than 10 business days, are final sale and exempt from returns.

Lost package?

We ship via USPS and FedEX which provide secure and easy trackable methods of shipping. If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated. We ask USPS and FedEx to require a signature for orders over $500. If you would like to wave this requirement, or if you would like to as for a signature for less than $500, please contact us at customercare@racingheroes.com and include your order number. Once the carrier has hold of the package we cannot be responsible for delivered items that have been lost or stolen.

RETURNS

Do you offer returns?

We take pride in the exceptional quality of our products. If for any reason you are not completely satisfied with your RACING HEROES purchase you may request a return and send your item(s) back to us within 14 days of receiving your order. Please email us with your name, order number, and a detailed note, and we will send you a personalized return label. Merchandise must be in original condition and returned in original packaging with a copy of the invoice.

Upon receipt of properly returned merchandise, we will notify you via email and your refund will be processed within 10 business days. Refunds may only be issued to the credit card or PayPal account used to make the original purchase.

RACING HEROES does not support pre-paid international return labels at this time. All international sales are final. Please contact customercare@racingheroes.com if you need further assistance.

Exchanges

We suggest that you return your original purchase for a full refund before ordering a new item. Please follow the directions under “Returns.”

Once the return parcel has been processed, and your refund issued, you can then reorder whenever is convenient, receiving complimentary free shipping.

When can I expect my refund?

Please allow 1-2 weeks for the refund to appear in your account. We’ll send you an email once the returned item(s) have been received and your refund has been processed. Your refund will either be issued to the original payment method used to place the order, or as Racing Heroes store credit. 

MISCELLANEOUS QUESTIONS

How many inches is a scale 1:18 model car?

Approximately 10 inches long.

Do the model cars come assembled?

Yes, the model cars come fully assembled.

Are the model cars suitable toys?

The model cars have been crafted with finest quality materials, meticulous attention to detail, precise manufacturing, careful handcrafting, and elegantly finished. Due to their high level of detail and authentic materials, they are extremely fragile. While the cars are meant to be enjoyed and appreciated, we recommend that they be treated gently and handled with the utmost care. Careless engagement may lead to damage.

I am looking for a particular car model, do you have it?

If you are looking for a particular car model that you can’t find here, please contact us at customercare@racingheroes.com and we will let you know if we can get it.

Any unanswered questions? Contact Us